Welcome to Destination Art's FAQ's
Delivery Information
Standard deliveries are made within the stated delivery times. However, please note that in some cases, particularly for non-tracked deliveries, the lead time may be up to 30 days due to factors beyond our control.
Yes, we offer express shipping options for faster delivery. Please check our shipping options during checkout for more details and availability based on your location.
If your order hasn't arrived within the expected time frame, please contact us with your order details. For untracked deliveries, remember they may take up to 30 days.
Tracking issues can occur. If your tracking number hasn't been updated for an extended period, please reach out to us so we can assist in locating your package.
If there's any issue with your received order, such as damage or incorrect items, please contact us immediately with your order number and details of the issue. We're committed to resolving any problems to your satisfaction.
For now yes, but soon you'll be able to find us in souvenir stores.
Product Quality
Destination Art delivers high-quality art pieces celebrating global travel destinations to adventurous travelers within a dynamic culture.
We offer prints that are ready to frame, giving you the flexibility to choose your own framing style.
Our frames come ready to hang, saving you time and effort. We provide all necessary accessories for hassle-free installation, ensuring a smooth transition from our studio to your wall.
We believe in responsible creation. Our paper and wood are sourced sustainably, minimizing our environmental footprint while maintaining superior product quality.
Exchanges, Returns or Cancellations
Yes, exchanges and refunds are available. If you're not satisfied with your purchase, you can request an exchange or refund within a specified period, typically 30 days from the date of receipt. Please ensure the item is in its original condition and packaging. Some exceptions may apply, such as for customized or perishable products.
Orders can be cancelled before they are dispatched. To cancel your order, please contact us immediately with your order number. If your order has already been dispatched, you may need to wait for it to arrive and then follow the return process. Refunds will be processed according to our refund policy, and any shipping costs may not be refundable.