Shipping policy

How long will delivery take? 

Standard deliveries are made within the stated delivery times. However, please note that in some cases, particularly for non-tracked deliveries, the lead time may be up to 30 days due to factors beyond our control.

Is express shipping available ? 

Yes, we offer express shipping options for faster delivery. Please check our shipping options during checkout for more details and availability based on your location.

I haven’t received my order…

If your order hasn't arrived within the expected time frame, please contact us with your order details. For untracked deliveries, remember they may take up to 30 days.

My tracking has not been updated.

Tracking issues can occur. If your tracking number hasn't been updated for an extended period, please reach out to us so we can assist in locating your package.

What do I do if I have an issue with my order received?

If there's any issue with your received order, such as damage or incorrect items, please contact us immediately with your order number and details of the issue. We're committed to resolving any problems to your satisfaction.

Can we only buy online?

For now yes, but soon you'll be able to find us in souvenir stores.